Terms & Conditions

1. Acceptance of Terms

By accessing and using this website or purchasing products from Organic Coffee Co Ltd, you agree to be bound by these Terms and Conditions. These terms apply to all visitors, users, and customers who access or use our services.

You must be at least 18 years of age to use this website and make purchases. By using our services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these terms.

If you do not agree to these terms, you must not use our website or purchase our products. Your continued use of the website following any changes to these terms constitutes your acceptance of those changes.

2. Description of Services

Organic Coffee Co Ltd operates an online platform for the sale and distribution of certified organic coffee products. Our services include:

• Sale of whole bean and ground organic coffee from various single origins and blends
• Coffee subscription services with regular delivery schedules
• Sale of coffee brewing accessories and equipment
• Information and educational content about organic coffee, brewing methods, and sustainability
• Customer support services via phone, email, and online contact forms

All coffee products are certified organic by the Soil Association and are roasted fresh to order in small batches at our UK roastery. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

Product descriptions, images, and specifications are provided for informational purposes and are as accurate as possible. However, we do not warrant that product descriptions or other content on this website are completely accurate, current, or free from errors.

3. User Obligations

When using our website and services, you agree to:

• Provide accurate, current, and complete information during registration and checkout processes
• Maintain the security of your account credentials and notify us immediately of any unauthorised access
• Use the website only for lawful purposes and in accordance with these terms
• Not engage in any conduct that restricts or inhibits anyone else's use of the website
• Not attempt to gain unauthorised access to any portion of the website or any systems or networks
• Not use automated systems or software to extract data from the website for commercial purposes (scraping)
• Not impersonate or attempt to impersonate Organic Coffee Co Ltd, our employees, other users, or any other person or entity
• Not engage in any activity that could damage, disable, or impair the website's functionality

You are responsible for all activities that occur under your account. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, particularly if we suspect fraudulent, abusive, or illegal activity.

Any breach of these user obligations may result in immediate termination of your access to our services and may subject you to civil and criminal liability.

4. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, photographs, videos, audio clips, and software, is the property of Organic Coffee Co Ltd or our content suppliers and is protected by United Kingdom and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the website for personal, non-commercial purposes only. This licence does not include any right to:

• Reproduce, duplicate, copy, or resell any part of our website or content
• Modify, adapt, or create derivative works from our content
• Use our content for commercial purposes without our express written permission
• Remove or alter any copyright, trademark, or other proprietary notices

Our trademarks, service marks, and trade names may not be used in connection with any product or service without our prior written consent. Unauthorised use of our intellectual property may subject you to legal action.

If you believe that any content on our website infringes your intellectual property rights, please contact us immediately at [email protected] with full details of the alleged infringement.

5. Disclaimers

This website and all products and services provided by Organic Coffee Co Ltd are offered on an "as is" and "as available" basis without warranties of any kind, either express or implied.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties that the website will be uninterrupted, timely, secure, or error-free
• Warranties regarding the accuracy, reliability, or completeness of content, products, or services
• Warranties that defects will be corrected or that the website is free from viruses or harmful components

We make no representations about the suitability, reliability, availability, or accuracy of the information, products, services, or related graphics contained on the website for any purpose. All such information, products, services, and graphics are provided without warranty or condition of any kind.

Whilst we take reasonable care to ensure product descriptions are accurate, flavour profiles and tasting notes are subjective and provided for guidance only. Actual taste may vary between batches due to natural variations in organic coffee crops. We do not guarantee that products will meet your specific expectations or requirements.

We are not responsible for delays, failures, or interruptions in service resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, strikes, telecommunications failures, or government restrictions.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Organic Coffee Co Ltd, its directors, employees, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the website or our products and services.

This includes, without limitation, damages for:

• Loss of profits, revenue, data, or business opportunities
• Business interruption or loss of goodwill
• Personal injury or property damage arising from your use of our website or products
• Unauthorised access to or alteration of your transmissions or data
• Statements or conduct of any third party on the website
• Any other matter relating to the website or our services

In no event shall our total aggregate liability to you for all damages, losses, and causes of action exceed the amount you paid to us in the twelve months preceding the claim, or £100, whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

7. Indemnification

You agree to indemnify, defend, and hold harmless Organic Coffee Co Ltd, its directors, officers, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, costs, claims, and demands, including reasonable legal fees and costs, arising out of or relating to:

• Your use or misuse of the website or our products and services
• Your breach of these Terms and Conditions
• Your violation of any law, regulation, or third-party rights
• Any content you submit, post, or transmit through the website
• Any fraudulent, negligent, or wrongful conduct on your part

We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you will cooperate fully with us in asserting any available defences.

This indemnification obligation will survive the termination or expiration of these terms and your use of the website.

8. Third-Party Links and Content

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Organic Coffee Co Ltd. These links are provided for your convenience and informational purposes only.

We have no control over, and assume no responsibility for, the content, privacy policies, practices, or terms of any third-party websites or services. We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through our website or any linked website.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third-party content, goods, or services available through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit. Your interactions with third-party websites are governed solely by the terms and policies of those third parties.

9. Privacy

Your use of our website and services is also governed by our Privacy Policy, which can be found at /privacy/. The Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy. We process personal data in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

We take reasonable measures to protect your personal information, but we cannot guarantee absolute security of data transmitted over the internet. You acknowledge that you provide your personal information at your own risk.

For questions about how we handle your personal data, or to exercise your rights under GDPR, please contact us at [email protected].

10. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these terms or their subject matter or formation (including non-contractual disputes or claims).

If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country in which you reside, and we may bring proceedings against you only in the courts of the country in which you reside.

Nothing in this section limits your rights as a consumer under mandatory consumer protection legislation applicable in your jurisdiction.

11. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these terms or your use of our website or services, we encourage you to first contact us directly to seek an informal resolution.

Please send a written notice of your dispute to:

Organic Coffee Co Ltd
157 High Street
Hornchurch, England
RM11 3YD
Email: [email protected]

The notice should include your name, contact information, a description of the dispute, and the relief you seek. We will attempt to resolve the dispute informally within 30 days of receiving your notice.

If we are unable to resolve the dispute informally, either party may initiate formal proceedings in accordance with the governing law and jurisdiction provisions outlined in Section 10.

As a consumer, you may also be entitled to use alternative dispute resolution services or online dispute resolution platforms provided by regulatory authorities.

12. Termination

We reserve the right to terminate or suspend your access to our website and services immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms and Conditions
• Fraudulent, abusive, or illegal activity
• Providing false or misleading information
• Engaging in conduct that damages or could damage our business or reputation
• Violation of applicable laws or regulations

Upon termination, your right to use the website will immediately cease. All provisions of these terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity obligations, and limitations of liability.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations incurred prior to termination.

We shall not be liable to you or any third party for any termination of your access to the website or services.

13. Changes to Terms

We reserve the right to modify, amend, or update these Terms and Conditions at any time, at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page.

Material changes to these terms will be notified to users via a prominent notice on our website homepage at least 14 days before the changes take effect. For significant changes that affect your rights or obligations, we may also notify you by email to the address associated with your account.

Your continued use of the website and services after any changes to these terms constitutes your acceptance of the new terms. If you do not agree to the modified terms, you must stop using our website and services.

We recommend that you review these Terms and Conditions periodically to stay informed of any updates. It is your responsibility to check for changes.

Previous versions of these terms may be requested by contacting us at [email protected].

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or if you need to contact us for any other reason, please use the following contact details:

We aim to respond to all enquiries within 48 hours during business days (Monday to Friday, 9:00 AM to 5:00 PM GMT).

For general enquiries about our products, delivery, or subscriptions, please visit our FAQ page or our Contact page.